Warranty Policies
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. All products sold by Cubics Modular Furniture are provided with one year warranty.
Should a defect appear in the item within the warranty period, customers should:
· Stop using the item immediately
· Make a claim via email, with names and address
· Provide a receipt and detailed photos with description of the defect
· Customers may be asked to return faulty parts for inspection
Warranty will be covered by means of a repair or replacement of faulty parts. Shipping costs related to approved warranty claims will be reimbursed by us. Any other damages caused by the product are not covered.
While an exact timeframe for when the repair/replacement will occur cannot be given, we will endeavor to do so within a reasonable time.
In cases where repair/replacement cannot be carried out due to discontinuation of parts or other unforeseen circumstances, Cubics Modular Furniture may opt for a partial refund depending on the severity of the defect.
Warranties do not apply to:
· Wear and tear including blemishes, fading, dents and chipping.
· Damage from abuse, negligence, or unintended use.
· Damage resulting from inadequate or improper maintenance.
· Damage resulting from failure to follow instructions provided in the user manual.
· Damage resulting from improper installation or using excessive force.
· Any modifications.
· Damage resulting from exposure to water or moisture, direct sunlight, salt air, chemicals.
· Insignificant variations in dimensions, colours and other small details (between the received product and advertised illustration).
· Acoustic issues such as squeaking or rattling.
· Damage caused by the product to anything other than the product itself.
Caring Instructions:
Panels are powder coated and are reasonably durable, however exposure to acidic and alkaline chemicals can etch the surface.
Use a microfiber towel to dust the furniture and only use a slightly damp towel with minimal soap to clean the surface. Wipe dry immediately after cleaning. Do not allow water or moisture to remain on product.
In the case of squeaking noise hinges, apply WD40 or spray grease lubricant onto joints and pivot areas, wipe down excess grease.
Check installation periodically for any loose screws and parts to ensure stability and safety.
Refer to user manual for more usage and maintenance instructions.
